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• #POSTO SOMERVILLE DRIVER#

I'll be choosing an alternative Italian restaurant next time and will be sure to spread the word to all of my Somerville colleagues to do similarly. Every order puts you where you are today. Apparently that means only in person, and not via delivery.īrag all you want about your CIA alum status and other restaurant ventures. To quote the owner, Joe, "Our staff will go out of their way to ensure that you have a wonderful time visiting us at Posto." I've worked in the F&B industry for over 20 years, and the lack of follow up is distressing. Perusing the other less than stellar reviews here, it appears that ownership is not concerned about providing a superior customer experience. My last attempt was two days ago, where I sent a message through Yelp to contact me. I asked when, he said to give them a couple of days. I asked to speak with his leadership and he said they were not on site, but he'll pass the story along to them and have them call me back. But this is more than just a reimbursement of my $50.00 (I know, for one pizza and rice balls.criminal.) I give him the ticket number and with a lack of any empathy for the story, my dad, me having to chase down the business, he states he'll refund the money. Several more days go by, and again, I call the restaurant, and finally speak with a manager. She stated there was no MOD, that she would pass my info along.Īt this point, this is getting my Irish up, and the Italian/Irish combination will not bode well for those on the receiving end. I called back the next day, another hostess answered, and I asked to speak with a manager. The next day, I filled out the "contact us" form on the Posto website requesting a callback. I gave her my contact information and asked for a return call.

We all know you can't just call up Doordash. Placed a call to the restaurant, told the hostess the dilemma, and she said I would have to call Doordash to remit my money.

#POSTO SOMERVILLE DRIVER#

I called the delivery driver back, and no answer. I called my dad to check in, and no delivery. He relayed the info to the driver and it appeared my dad was moments away from enjoying his Arancini balls and Margherita pizza. I told him exactly where the house was, the helper stating they were right around the corner. Lo and behold, a good samaritan called me and translated. He could not find the house (which is off of a major thoroughfare from Somerville Ave. The delivery driver attempted to use Google translate, but to no avail. I received an unidentified call, and when I answered, the person on the other end could not communicate in English. I ordered from Posto's website at the 5:00 PM opening, asking for it to be delivered at the first opportunity. have a little slice of Italian to make him feel special. I live in California, so I wanted him to. I ordered Posto food to be delivered to him for Father's Day on Saturday, June 18th. My 84 year old father who lives alone, had a bad case of Covid, and could not cook for himself while sick.

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